Returns & Refunds Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All Original ARTWORK and all items custom-made for you, are not returnable. The Certificate of Authenticity clearly states no refunds. The artist and Jumper Maybach LLC owns the copyrights to all artwork and prints internationally.
There is a 30% restocking fee for all approved returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund minus the 30% restocking fee will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@jumpermaybach.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@jumpermaybach.com and send your item to: 1907 Sabine St., Suite 155, Houston TX 77007, United States.
Shipping
To return your product, you should mail your product to: 1907 Sabine St., Suite 156, Houston TX 77007, United States
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.
Contact Us
Jumper Maybach welcomes your questions or comments regarding the above terms:
Jumper Maybach LLC
1907 Sabine St., Suite 155
Houston, Texas 77007
Email Address: sales@jumpermaybach.com
Telephone number: (832) 523-4249
Update September 2020